1. Cancellation Policy Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
MAGIC PAW & CO Owner Swana Muttschall Carrer de la Misericòrdia 3, 1º 07012 Palma de Mallorca, Spain NIF/NIE: X4977047P Email:support@magicpawco.com Tel.: +34 603 289 871
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal The right of withdrawal does not exist for contracts for the supply of goods which are made to the customer's specifications or are clearly tailored to personal needs.
2. Model withdrawal form (If you want to withdraw from the contract, please fill out this form and send it back.) To: MAGIC PAW & CO, Owner Swana Muttschall, Carrer de la Misericòrdia 3, 1º, 07012 Palma de Mallorca, Spain Email:support@magicpawco.com I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service () Ordered on ()/received on ():___ Name of consumer(s):___ Address of consumer(s):___ Signature of consumer(s) (only if this form is notified on paper):___ Date:___ (*) Delete as appropriate.
3. Voluntary goodwill return beyond the law In addition to the statutory 14-day right of withdrawal, we voluntarily grant you an extended right of return of a total of 30 days from receipt of the goods. For voluntary returns between day 15 and day 30, the following applies: The item is unused and in its original packaging. Please contact us in advance atsupport@magicpawco.comfor a return label. You also bear the direct costs of the return shipment here. This goodwill arrangement does not restrict your statutory right of withdrawal in any way.
